Contact
Contact the DocuBatch team for help with certificate and invoice workflows, template setup, licensing, or other questions about the desktop app.
Email support
For support requests, bug reports, or feature suggestions, email us at support
What to include
To help us resolve your issue quickly, include a short description of the problem, the DocuBatch version you are using, and your operating system.
Common reasons people contact us
Most inbound requests are about getting the latest desktop installer, validating a certificate or invoice workflow before rollout, or checking how to keep sensitive spreadsheet data local during template-based generation.
Response expectations
Support is handled asynchronously by email. Clear reproduction steps, screenshots, and one representative template issue usually reduce the back-and-forth and help us give you a useful answer in the first reply.
Before you write in
If the issue is related to a large batch, try the same workflow on a small sample first and mention the result. That tells us whether the problem comes from the template, the spreadsheet structure, or the export environment.
Typical rollout questions
Teams usually contact us when they want to standardize a spreadsheet-to-template process across multiple operators. Useful details include document types, average batch size, whether the workflow must stay offline, and how files are reviewed before delivery.
How we usually respond
When the request is clear, we usually point to the next practical step: download the correct installer, validate one representative spreadsheet, or prepare a template example before expanding to a full production batch.